Housing Officers play an important role in supporting tenants and helping communities thrive. From responding to questions and resolving complaints to providing advice, support and guidance, no two days are ever the same.

In this video, Chris and Trevor share what a typical day looks like as qualified Housing Officers, highlighting how they work with tenants, address concerns and help people access the support they need. Discover how strong communication, problem-solving and relationship-building skills are used every day to make a positive difference in people's lives and local communities.

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Last modified: Wednesday, 23 September 2026, 11:19 AM