The key to any good communication is to be able to listen to and emphasize with the person you are speaking with. Or as in the words of Epictetus :”We have two ears and one mouth so we can listen twice as much as we speak.”
A good approach is to use open questions (what, how, why where, when) and apply active listening as this will enable you to understand the concerns of the person you are talking to. Please watch the video below to explore the topic further: