The Science and Industry Museum is devoted to inspiring futures through ideas that change the world, from the Industrial Revolution to today and beyond. As part of the Science Museum Group, STEM engagement is at the heart of what we do. We inform, inspire and encourage learning on-site, as well as through outreach and online.
The Learning team reveal the wonder of science by telling authentic stories about our collection and facilitating and supporting the learning of children and adults.  
 
The Learning team deliver a year-round programme of inspiring events, workshops, shows and activities for schools, families, adults and community groups. This role will involve supporting the Learning team in the delivery of this varied programme. This is a great opportunity to gain experience in family learning and community engagement, and an insight into the operations of the Learning team at the Science and Industry Museum. 
 
You will be supporting the Learning team in the delivery of these programmes which will include meeting and greeting visitors, supporting the delivery of hands-on activities and audience participation in the programme, as well as offering general support to the team. 
WHAT YOU WILL BE DOING:
•    Acting as an ambassador for the Learning team by being a welcoming, friendly face chatting to the public. 
•    Supporting the learning team in the delivery of the learning programme both on and offsite including hands-on activities, arts and crafts and mini Science experiments.  
•    Enhancing the overall visitor experience for all visitors by providing excellent customer service and promoting our offer to visitors at the museum or offsite location.
•    Helping the Learning team deliver the operations of the programme including activity set up/down, and monitoring/replenishing resources.
•    Supporting the Learning team to undertake reporting and evaluation by monitoring attendance and collating visitor feedback which will inform future programme offers.
•    Taking care of your own and others’ health and safety, report any health and safety concerns, and help to ensure the safety of the objects in the exhibition.  
WHAT YOU BRING TO THE TEAM:
You will have…
•    A friendly, enthusiastic, positive and welcoming attitude
•    Have a passion for interacting and engaging with the public, enjoying talking to a wide range of people from different backgrounds
•    An interest in museum learning environments
•    Have a desire to deliver great customer service
•    Reliability and excellent timekeeping 
•    Flexibility; a willingness to adapt to the changing needs of the activity
•    Be able to demonstrate initiative and enjoy being part of a team
 
It would be good if you have …
•    Previous experience of assisting in a learning capacity or within events
•    Previous experience in a customer-facing role 
•    An interest in science/museums/learning 
ADDITIONAL INFORMATION:
•    To volunteer in this role, you must be 18 or over and eligible to volunteer in the UK. Unfortunately, SMG is unable to act as a sponsor organisation if you do not have the appropriate visa.
•    This role is subject to a Disclosure Scotland basic criminal record check.
•    This role is subject to an Enhanced Disclosure by the Disclosure & Barring Service (DBS).